GENERAL & SUPPORT
You can reach our support team through email, WhatsApp, and Instagram DMs for assistance. For a faster response, we recommend contacting us via Instagram or WhatsApp Support.
Our support team is available 24/7 via email, WhatsApp, and Instagram DMs to assist you with any issues related to your purchases, downloads, or account.
We aim to respond to all inquiries as quickly as possible, usually within 24 to 72 hours. However, for faster replies, please reach out via Instagram or WhatsApp.
Yes, products are only available in the “My Account” section if you registered with us during checkout. They will also be sent to your email, so please check your inbox (including the spam/junk folder). We recommend creating an account for easy access to your purchases.
If you created an account, all purchased products will be available in the “My Account” section. However, if you did not create an account during checkout, your products will not be available there. Please check your email (including spam/junk folders) for the download link.
First, ensure you are logged in with the correct email. If you still can’t find your purchase, check your order confirmation email and contact support for assistance.
Unfortunately, invoices are only stored for 7 days after your purchase. We advise downloading it immediately after completing your order.
Your invoice will be available for 7 days after purchase. Please download and save it within this period, as we cannot provide invoices after this timeframe.
Yes! We always welcome customer feedback. If you have a product suggestion, please contact our support team.
Currently, we do not offer live chat, but you can reach us via email, WhatsApp, or Instagram DMs for prompt assistance.
Yes! We take security seriously and use encryption and secure payment gateways to protect your transactions and personal data. While no system is 100% risk-free, we follow industry best practices to ensure a safe shopping experience.
Follow us on our social media channels, especially Instagram, and subscribe to our newsletter for the latest updates, exclusive deals, and new product launches.
Go to the login page and click on “Forgot Password” to reset it. Follow the instructions sent to your registered email.
Yes, we allow guest checkout, but we recommend creating an account for easy access to your digital products, order history, and updates.
Any changes to our policies will be updated on our website under the Help Desk section in the footer. We also notify users via email if necessary.
Yes, if you wish to delete your account, please contact our support team. Keep in mind that deleting your account will remove access to all purchased products.
PRODUCT ACCESS & DOWNLOADS
After your payment is successful, we send the download link to your registered email. You can also find your purchased products in the “My Account” section on our website.
Please check your spam or junk folder first, as the email may have been filtered there. If you do not find it, log in to your account and navigate to the “My Account” section to access your downloads. If the issue persists, feel free to contact our support team for further assistance.
Yes! You can re-download your purchased products anytime from the “My Account” section. However, we recommend downloading them within 30 days to ensure uninterrupted access.
You can download your purchased products anytime, as they remain available in your account. However, we recommend downloading them within 30 days to ensure uninterrupted access.
Our products come in formats such as PDF, PNG, JPEG, PSD, AI, ZIP, MP3, MP4, and more, depending on the type of product. The format is mentioned on the product page.
Yes! You can download your purchased products on multiple devices as long as it’s for personal use. Sharing or redistributing is not allowed unless the product comes with MRR (Master Resell Rights) or PLR (Private Label Rights), which permit modification, resale, or redistribution.
Some products may require specific software to open, such as Adobe Reader (PDF), Photoshop (PSD), Microsoft Office (Word/Excel), Canva or WinRAR (ZIP files). Check the product page for compatibility.
Try re-downloading the file from your “My Account” section. If the issue persists, contact our support team.
No, all digital products are for personal use only unless stated otherwise. Reselling or distributing them without permission is strictly prohibited. However, products with MRR (Master Resell Rights) or PLR (Private Label Rights) can be modified, resold, or redistributed as per the terms provided.
Yes! If a product is updated, you will be notified, and you may be able to download the latest version at no additional cost.
ORDERS & PAYMENTS
To place an order, simply browse our store, select your desired digital product, add it to your cart, and proceed to checkout. Once the payment is completed, you’ll receive instant access to your files.
We process payments securely through the PayPal payment gateway, allowing you to pay safely using your PayPal balance, credit card, or debit card without sharing your financial details.
If you have been charged but haven’t received your download link, please first check your spam or junk folder as emails may sometimes get filtered. You can also check the “My Account” section on our website to see if your order and download link are available there. If you still can’t find it, please contact our support team for assistance.
Yes! After completing your purchase, an invoice will be sent to your registered email for your records.
Due to high order volume, there may be occasional delays in email delivery. If you do not receive your invoice, you can find it in the “My Account” section if you created an account during checkout.
If you still can’t find it, please contact us with your order details, and we will promptly share the invoice with you.
After completing your payment, you will receive a confirmation email with your order details and a link to download your digital product. Due to high demand, there may be occasional delays in email delivery. If you don’t see the email in your inbox, please check your spam or junk folder. You can also find your order details and downloads in the “My Account” section on our website. If your order is still not available, please contact our support team for assistance.
If your payment is failing, please check the following:
- Ensure your card details are correct.
- Verify if your bank allows international transactions.
- Try using a different payment method.
- If the issue persists, contact our support team.
Since we sell digital products, all sales are final, and cancellations are not possible once the order is confirmed. Please review your purchase before completing the transaction.
Since our products are delivered instantly, modifications to an order after payment are not possible. Please ensure all details are correct before completing your purchase.
No, there is no minimum order amount. You can purchase a single digital product or multiple items as per your needs.
Yes! We occasionally run special promotions and discounts. Keep an eye on our website or subscribe to our newsletter for updates on offers.
Currently, we do not offer installment payments or subscriptions. All digital products must be purchased in full at checkout.
We do not charge hidden fees. However, depending on your location, additional taxes may apply during checkout as per local regulations.
We take strong security measures to protect your payment details. Our platform uses trusted payment gateways and encryption technologies to safeguard your transactions. While no system is completely risk-free, we prioritize your security and never store sensitive payment information.
REFUNDS & POLICIES
Due to the nature of digital products, all sales are final, and we do not offer refunds. However, if you experience any issues with your purchase, please contact our support team for assistance.
If your downloaded file is corrupted or incomplete, try re-downloading it from your “My Account” section. If the issue persists, reach out to our support team for a replacement.
No, we do not process refunds for digital products due to their instant access nature. Please review product details carefully before making a purchase.
Exchanges are not possible for digital downloads. However, if you receive the wrong file, paid twice or encounter a technical issue, we will assist in resolving the problem.
If you accidentally purchase the same product twice, contact our support team with your order details, and we will review your case for a possible resolution.
No, PLR (Private Label Rights) and MRR (Master Resell Rights) products are also non-refundable. Please read the product description carefully before purchasing.
You can review our Refund Policy, Privacy Policy, Terms & Conditions, and DMCA Policy in the Help Desk in footer section of our website.