Introduction
At DigiSaleMate, we offer only digital products, which are delivered instantly upon successful purchase. Since our products are non-physical and downloadable, there is no need for shipping or physical delivery. Customers will receive access to their purchased digital products via email and the “My Account” section on our website.
By purchasing from our website, users acknowledge and agree that all sales are final and that digital products cannot be returned, exchanged, or refunded. It is the user’s responsibility to ensure they provide a valid email address and have the necessary software or device compatibility before completing a purchase. If any issues arise regarding product access, users must contact our support team for assistance.
This policy ensures transparency and helps protect both DigiSaleMate and its customers by clearly defining the terms of digital product delivery and purchase conditions.
Digital Product Delivery
All digital products purchased from DigiSaleMate are delivered instantly upon successful payment. Customers will receive an email confirmation containing the download link, and the product will also be available in the “My Account” section on our website (if the user has created an account). Since our products are digital, there is no physical shipping involved.
If a user does not receive the email after purchase, we recommend checking the spam or junk folder before contacting support. It is the buyer’s responsibility to provide a correct and accessible email address at the time of purchase.
In case of any access issues or if a download link is missing, users should reach out to our support team for assistance. We will verify the purchase and provide access accordingly. However, DigiSaleMate is not responsible for access issues caused by incorrect email entry, user-side technical problems, or device compatibility issues.
No Refund
All sales on DigiSaleMate are final, and we do not offer refunds, returns, or exchanges for any digital products once the purchase is completed. Due to the nature of digital goods, once a product is delivered, it cannot be returned. By making a purchase, users acknowledge and agree to this policy, understanding that all products are provided “as-is” and cannot be refunded.
We do not provide refunds for user errors, such as purchasing the wrong product, failing to read the product description, or claiming non-usage after download. Additionally, refunds will not be granted for technical limitations on the user’s end, such as device incompatibility, lack of required software, or internet connectivity issues.
DigiSaleMate is not responsible for lost or deleted files after purchase. Users are encouraged to back up their downloads immediately upon receiving them. If there is an issue with accessing the product due to a technical fault on our end, users may contact support, and we will make reasonable efforts to resolve the issue,
Lost or Missing Digital Products
If a user does not receive their purchased digital product or loses access to it, they must contact our support team within 30 days of the purchase date. We will verify the transaction and re-send the product if necessary. Users should first check their email inbox and spam/junk folder before reaching out, as all products are delivered instantly via email and accessible in the “My Account” section (if an account was created at checkout).
Re-delivery of lost products is only available within the specified access period, and we do not guarantee lifetime access to downloads. After the 30-day period, we are not responsible for re-sending the product, and users are encouraged to store backups of their downloads immediately upon receiving them. If there are technical issues preventing access within the access period, we will make reasonable efforts to assist users in retrieving their purchase.
Unauthorized Transactions & Chargebacks
All purchases made on our website are final and non-refundable. If a chargeback or dispute is filed for a legitimate purchase, we reserve the right to suspend or terminate the user’s account and restrict future access to our products and services. Users are responsible for ensuring that their payment details are entered correctly and that they have the necessary authorization to complete the transaction.
Fraudulent chargebacks, including unauthorized disputes on valid purchases, will be investigated and reported to payment processors and relevant authorities. We may also blacklist users who engage in chargeback fraud, preventing them from making future purchases on our platform. If users believe an unauthorized transaction has occurred, they should contact our support team immediately before initiating a chargeback, as we may be able to resolve the issue directly.
Limitation of Liability
We provide our digital products on an “as-is” basis without warranties of any kind, express or implied. We are not responsible for any issues arising from third-party platforms, such as email providers, payment processors, or external software compatibility. If a product is not received due to email filtering, incorrect email entry, or other third-party service failures, users must check their spam folder and ensure their email settings allow for digital deliveries.
Before purchasing, users are responsible for ensuring compatibility with their devices, software, or operating systems. We do not guarantee that our digital products will work on all devices or platforms. Any damages, disruptions, or financial losses resulting from product usage, third-party services, or technical limitations are solely the user’s responsibility. By purchasing and using our products, users agree that our liability is limited to the purchase price of the product and that we are not responsible for any indirect, incidental, or consequential damages related to the use or inability to use our products.
Policy Updates & Changes
We reserve the right to update, modify, or revise this policy at any time without prior notice. Changes may be made to reflect updates in our business practices, legal requirements, or service offerings. Users are responsible for reviewing this policy periodically to stay informed about any modifications.
By continuing to use our website and digital products after any updates, users acknowledge and accept the revised policy. If users do not agree with the changes, they should discontinue using our services. It is the user’s responsibility to stay informed, as we do not provide individual notifications regarding policy updates.
Contact Information
If users experience any issues accessing their purchased digital products or have questions regarding our policies, they can reach out to our support team for assistance. Support is available through Email, WhatsApp, and Instagram DMs, with social media channels often providing the fastest response times.
For convenience, users are encouraged to visit our Contact Us page, where they can find the most up-to-date support options. All inquiries will be addressed as soon as possible, but response times may vary based on the volume of requests. Please ensure that all relevant order details are provided when reaching out to expedite the resolution process.
Last Updated: Feb 25, 2025